Our dedicated support team provides an unrivalled level and quality of service to our hearing loop customers around the world. We provide advice and guidance on any aspect of induction loop / hearing loop system design, installation, maintenance and problem solving.
Extensive support is offered through
- Loopworks (https://loopworks.ampetronic.com)
- Information Centre on the Ampetronic website (https://www.ampetronic.com/info-centre/) or
- Telephone service +44 (0)1636 610062
Select from our support services:
- Loopworks – suite of online tools for design and measurement of loop systems with a detailed knowledge base
- Training services and advice and guidance – from the world’s most experienced assistive listening engineers
- Hearing loop installation support – with products, advice and guidance and recommended installers
- Warranty register – register your hearing loop driver and make the most of our 5 year warranty
- System quotation service – to help and guide you on the likely cost of any loop system
- Installation design service (chargeable) – Ampetronic can provide you with Standard compliant solutions for any loop installation you may be involved with
- Consultancy and site support – for project feasibility, spill evaluations, fault finding, certification and tailored training programmes
- Driver firmware upgrades – find the latest firmware for your driver here
- Repairs – in the unlikely event of a faulty hearing loop driver we will organise repairs as efficiently as possible to minimise your down time
